Return Policy

In-Store Return Policy

We feel very confident in the skin care products that we have chosen to offer you. We are happy to accept unopened, unused products for an exchange or store credit within 7 days of purchase. The item must be returned to the location in which it was purchased. Please feel free to enjoy our testers while in store.

For hygiene reasons, we regret that we cannot offer refunds or exchanges on goods that have been opened or used. In the case of an allergic reaction, please contact us immediately for more information. The product must be returned with 3 days of purchase.

If you simply have a question or concern about a product, please don’t hesitate to contact us at oresta3@rogers.com


Online Shopping

I purchased a product I am unhappy with, can I return it?

Unhappy with your purchase? As you are unable to sample or try the testers in-store, we are happy to accept unopened, unused products for a full refund within 15 days of purchase on online purchases. Goods must be returned to us in saleable condition with all original packaging to qualify. For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.

Please send all returns to:

ORESTA gallery
137 Beechwood Avenue
Ottawa, ON KIM 1L4
CANADA

ORESTA organic skin care will ONLY pay for a return's shipping costs if a product arrived damaged or if an incorrect item was shipped with your parcel. The customer is responsible for any return shipping costs. We recommend using a tracking number and ensuring your parcel has insurance incase of loss or damage.

If you only accept returns on unopened product, how will I know if I am unhappy with it?

I am having trouble deciding which products are right for me. How do I choose?