At ORESTA, we stand behind the products we thoughtfully curate and want you to feel confident in your purchases. If something isn't quite right, we're here to help.
In-Store Purchases
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Returns or Exchanges (Unopened Products):
We accept unopened, unused products for a full refund or exchange within 7 days of purchase on regular priced items. Up to 14 days, we are happy to offer a store credit. No refunds or store credits will be offered after 14 days. Sales items are final sale. -
Opened Products:
Due to the nature of our products, we cannot accept returns on any items that have been opened or used. -
Final Sale Items:
The following products are final sale and cannot be returned:-
Deodorant
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Sweat powder
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Soaps
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Lubricants
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Other products of a personal or intimate nature
- Sale items
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Gift Cards:
Gift cards are non-refundable. -
Special Orders:
All special orders are final sale and cannot be returned or exchanged. -
Allergic Reactions:
If you experience an allergic reaction, please take a photo of the affected area and contact us immediately at info@oresta.ca for assistance.
Online Purchases
If you are not satisfied with your order, please contact us directly and we will be happy to assist you.
Call us at 613-231-7022
Email us at info@oresta.ca
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Return Conditions:
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Products must be unopened, unused, and in their original packaging.
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Customers are responsible for all shipping and handling costs associated with the return.
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A 3% restocking fee will be deducted from your refund.
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All fees will be reflected in the final refund amount.
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Damaged Orders:
If your order arrives damaged, please send a photo of the item(s) and original packaging to info@oresta.ca, and we’ll make it right. -
Allergic Reactions:
Please take a photo of the reaction and contact us immediately for next steps. -
Special Orders & Final Sale Items:
Special orders and products of an intimate nature (see above) are final sale.
For any further questions, we’re here to help: info@oresta.ca