Return Policy

In-Store Return Policy

We feel very confident in the skin care products that we have chosen to offer you. We are happy to accept unopened, unused products for a full refund or exchange within 7 days of purchase. After this time, we will happily offer you a store credit.

Due to the nature of our products, we cannot accept returns on products that have been opened. 

Products of intimate nature such as, deodorant, sweat powder, soaps, lubricant etc. are final sale and cannot be returned.

Gift cards cannot be refunded.

We do not offer returns on Special Orders. 

In the case of an allergic reaction, please take a photo of the reaction and contact us immediately for more information. 

Online Return Policy

If you are not satisfied with your purchase, please reach out to us directly and we will be happy to assist you.  You may call 613-231-7022 or email info@oresta.ca.  

Any shipping costs incurred from online returns are the sole responsibility of the customer initiating the return. In cases where your order has arrived damaged, please send a photo of your order in its original packaging to info@oresta.ca so that we may assist you.

In the case of an allergic reaction, please take a photo and contact us immediately for more information.  

Please return purchase in original packaging.

We do not offer returns on Special Orders. 

For further inquiries, please email info@oresta.ca.