Shipping & Payments
Holiday Shipping Guidelines
- For guaranteed delivery by December 24th, 2023 place your order by:
- Regular ground shipping: December 12th at 12pm EST
- Express shipping: December 19th at 12pm EST
- Local Delivery (Ottawa area): December 23rd at 12pm EST
- There is no shipping cost for digital gift cards
- All online orders are shipped within 2-3 business days (Tuesday-Friday) by Canada Post or by Courier
- FREE SHIPPING WITHIN CANADA by Canada Post or Courier (delivery estimate 2-7 business days) on orders over $150. $20 Flat Rate on orders under $150. Express Shipping is available at $40 for all orders. Free shipping eligibility is calculated on amounts before tax.
- FREE SHIPPING TO THE US by USPS or Courier (delivery estimate 2-7 business days) on orders over $200. $25 Flat Rate on orders under $200. Express Shipping is $50.
- WINTER SHIPPING GUIDELINES (Effective December through March) To minimize damage in the winter cold, products in glass bottles that may be prone to bursting when the temperature is below zero will only ship between Tuesday through Thursday. We will check the weather forecast and determine if it is safe to ship out. Please be aware that we will never ship out toners/hydrosols on Friday if the weather forecast calls for below freezing temperatures. Packages we deem as breakable due to the weather will be shipped between Tuesdays to Thursdays only. If the destination is outside of Ontario, it will ship between Tuesday-Wednesday. Please email us at email@example.com for any details pertaining to your specific order.
We cannot guarantee delivery times.
- Local delivery is available for orders within 30km of Ottawa city centre via Trexity.
- Local delivery fees are determined at the checkout and are based on distance.
- FREE LOCAL SHIPPING on orders over $150 (after taxes).
- Same day local delivery orders are available on orders placed before 1:00pm Tuesdays-Saturdays. If orders are placed after this time, the order will be delivered the next business day (Tuesday-Saturday). No deliveries will be made Sundays or Mondays.
- Local deliveries will be delivered between 3pm-6pm. We cannot guarantee a specific delivery time. Once the order ready, you will receive an email from Trexity to track your delivery with an estimated delivery time.
- All packages will be left at door/porch with photo proof of delivery. Please ensure the package can be left at the shipping address and will not be turned away. We strongly recommend your home address and not a business address if it closes before 6pm.
- Returned orders will be subject to additional charges to be redelivered.
PaymentWe accept payment by credit card through the secure gateway of Shopify Payments. We accept Visa and Mastercard credit cards. An account is not required for payment to be made. Your card will be authorized at the time of order, including shipping charges and applicable taxes.
All prices are subject to change without notice. Posted prices do not include HST/GST or shipping.
Back OrdersOccasionally, some items may become temporarily unavailable. We may ship partial or incomplete orders if your out-of-stock item is not available at the time of order fulfillment. Remaining backordered items will be shipped to you free of charge and accompanied by an email notification that the remainder of your order has shipped.
Please note: in the case of backorder, your credit card will be charged for the full amount of your original order. If your item does not have an anticipated restocking date, we will refund your card before your order is shipped.
Please contact us at firstname.lastname@example.org for more details on when your item will be available.