Shipping & Payments
Holiday Shipping Deadlines
Local (Ottawa Area)
- Express: December 22
- Expedited: December 21
- Express: December 21
- Expedited: December 17
National (Rest of Canada)
- Express: December 21
- Expedited: December 13
- Priority Worldwide: December 21
- Xpresspost USA: December 15
- Expedited Parcel USA: December 13
- Tracked Packet/Small Packet: December 12
- There is no shipping cost for digital gift cards
- All online orders are shipped within 2-3 business days by Canada Post or by Courier
- FREE SHIPPING WITHIN CANADA by Canada Post or Courier (delivery estimate 2-7 business days) on orders over $150. $20 Flat Rate on orders under $150. Express Shipping is available at $30 for all orders. Free shipping eligibility is calculated on amounts before tax.
- FREE SHIPPING TO THE US by USPS or Courier (delivery estimate 2-7 business days) on orders over $200. $25 Flat Rate on orders under $200. Express Shipping is $40
- WINTER SHIPPING GUIDELINES To minimize damage in the winter cold, we have created winter shipping guidelines:
- Products in glass bottles may be prone to bursting when the temperature is below zero. We will check the weather forecast and determine if it is safe to ship out. Please be aware that we will never ship out toners/hydrosols on Friday if the weather forecast calls for below freezing temperatures. Packages we deem as breakable due to the weather will be shipped between Tuesdays to Thursdays only. Please email us at firstname.lastname@example.org for any details pertaining to your specific order.
PaymentWe accept payment by credit card through the secure gateway of Shopify Payments. An account is not required for payment to be made. Your card will be authorized at the time of order, including shipping charges and applicable taxes.
All prices are subject to change without notice. Posted prices do not include HST/GST or shipping.
Back OrdersOccasionally, some items may become temporarily unavailable. We may ship partial or incomplete orders if your out-of-stock item is not available at the time of order fulfillment. Remaining backordered items will be shipped to you free of charge and accompanied by an email notification that the remainder of your order has shipped.
Please note: in the case of backorder, your credit card will be charged for the full amount of your original order. If your item does not have an anticipated restocking date, we will refund your card before your order is shipped.
Please contact us at email@example.com for more details on when your item will be available.