FAQ

Online Shopping

I purchased a product I am unhappy with, can I return it?

Unhappy with your online purchase? As you are unable to sample our testers available in store, we are happy to accept unopened, unused products for a full refund within 15 days of purchase. Goods must be returned to us in saleable condition with all original packaging to qualify. For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.

Please send all returns to:

ORESTA gallery
137 Beechwood Avenue
Ottawa, ON KIM 1L4
CANADA

Cancelling and Modifying Orders

If you only accept returns on unopened product, how will I know if I am unhappy with it?

I am having trouble deciding which products are right for me. How do I choose?


Shipping

How long will it take for my order to arrive?

Do you ship overseas?

My order arrived damaged. What should I do?

I need my products ASAP. Can I pay extra for overnight shipping?

Who is your postage provider?

Is my order insured?


Gift Certificates

Are gift certificates transferable to another recipient?

Can in-store gift certificates be used online?

Can online gift certificates be used in store?

When does my gift certificate expire?

I have an old gift certificate for a service before the price increase. Do I have to pay the balance?

Can I use a gift certificate at a location other than the one it was purchased at?

I have a gift certificate for a service, but would rather buy product. Can I?

Can I get a refund for a gift certificate?


Spa Services

Can I bring my own nail polish?

Spa Etiquette & Policies

Are there any contraindications for facial treatments?

Do you do extractions?

Why do you ask for my credit card information when booking?

How far ahead should I book my appointment?

I'd prefer to get my appointment confirmation through email. Is this possible?


Allergies and Sensitivities

Are all of your products made in allergen free facilities?

I react to a great deal of products, is there a way for me to test your products before I commit?

I have severe fragrance allergies, but do not see many options in unscented products. What do you have that is right for my skin?