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Shipping & Delivery

Orders take 1-2 business days* to be processed. Shipping times vary by courier. Expect your order to arrive between 3-7 days.

Express shipping is for next day delivery.*

We also offer local Ottawa delivery. Orders placed before 1pm qualify for same day delivery. Orders placed after 1pm will be delivered on the next business day.*

*Please note we are closed on Mondays and shipments will not be processed on this day.

Shipping within in Canada is a flat rate of $20.

Shipping to the US is a flat rate of $30.

Local Ottawa delivery rates vary based on distance from the city centre. Rates range from $5-$12 + tax.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on Canadian orders of $150+ and US orders of $200+.

At this time, we do not offer international shipping outside of Canada and US.

Returns & Refunds

We feel very confident in the skin care products that we have chosen to offer you. We are happy to accept unopened, unused products for a full refund or exchange within 7 days of purchase. After this time, we will happily offer you a store credit.

Due to the nature of our products, we cannot accept returns on products that have been opened. 

Products of intimate nature such as, deodorant, sweat powder, soaps, lubricant etc. are final sale and cannot be returned.

Gift cards cannot be refunded.

We do not offer returns on Special Orders. 

In the case of an allergic reaction, please take a photo of the reaction and contact us immediately for more information. 

If you are not satisfied with your purchase, please reach out to us directly and we will be happy to assist you.  You may call 613-231-7022 or email info@oresta.ca.  

Any shipping costs incurred from online returns are the sole responsibility of the customer initiating the return. In cases where your order has arrived damaged, please send a photo of your order in its original packaging to info@oresta.ca so that we may assist you.

In the case of an allergic reaction, please take a photo and contact us immediately for more information.  

Please return your order in its original packaging.

We do not offer returns on Special Orders. 

Gift Cards

Gift cards purchased online can be used online or at our Glebe location.

Online gift cards cannot be used at our Hintonburg location.

Gift cards purchased at our Hintonburg location can only be used there.

You can buy a physical gift card at either of our locations. We do not ship physical gift cards.

Gift cards do not expire.

Ensure your code is typed in correctly and matches your code exactly (letters must be capital).

If you continue to experience issues, please email hello@oresta.ca

Old gift cards with a 4-6 digit code will not work online. Please email hello@oresta.ca do have your gift card converted.

If your gift card number begins with an 'A', this can be used only at our Hintonburg location.

Yes, you have to pay the difference. Alternatively, you can use the dollar amount towards products.

Gift cards are non-refundable.

Please check your emails, as a copy is always emailed to the purchaser or recipient.

You can also email hello@oresta.ca and we can help your retrieve your electronic gift card.

If you have lost an old physical gift card, unfortunately we are unable to retrieve these gift card records.


Yes, facial treatments require pre-payment to reserve your appointment.

You can cancel or reschedule your appointment up to 24 hrs of your appointment.

Cancelling or rescheduling within 24hrs of your appointment will result in only 50% of total cost to be refunded.

If you are sick, please let us know immediately so we can reschedule your appointment.

For your appointment in the Glebe, please call 613.231.7022 or email hello@oresta.ca

For your appointment in Hintonburg, please call 613.680.0415 or email oresta2@rogers.com

While extractions are a common element in many facials, our approach is on enhancing lymphatic movement and boosting hydration, which are key components of maintaining healthy, vibrant skin.

During our facial we focus on lymphatic circulation to help detoxify the skin naturally, reduce puffiness and promote a clearer, more radiant complexion. By supporting the skin's natural healing and regeneration processes, our gentle approach is suitable for all skin, especially sensitive and congested skin..

We also emphasize the importance of hydration. Properly hydrated skin is more resilient, maintains its elasticity and softness. This reduces the likelihood of clogged pores and breakouts which are the reason for the need to do extractions.

We believe that by focusing on these fundamental aspects of skin health helps in preventing the need to do extractions. Our goal is to provide a holistic treatment that not only addresses immediate skin concerns but also contributes to its long-term health and vitality.

  1. Active Skin Infections or Conditions: includes cold sores, severe acne, or any contagious skin conditions.
  2. Recent Cosmetic Procedures: if you've recently had procedures like chemical peels, laser treatments, or Botox, wait 4 weeks before getting a facial.
  3. Allergies or Sensitivities: any known allergies or skin sensitivities
  4. Sunburns: Fresh sunburns can make your skin highly sensitive and prone to further damage.
  5. Medical Conditions: Certain medical conditions, like autoimmune diseases or diabetes, may affect your skin's healing process.
  6. Medications: the medications you're currently taking, especially those like retinols and Accutane. Retinols can significantly increase skin sensitivity. Similarly, Accutane, a powerful medication used for severe acne, has profound effects on the skin, including extreme dryness and increased fragility. While on Accutane, and for a period after its use, the skin is highly vulnerable to irritation.

Full transparency allows us to tailor your facial treatment, choosing products and techniques that will most benefit your skin's current condition and safeguard your skin's health and integrity.

Facial treatments are tailored to you. Let us know of any allergies you have and we can accommodate.


Please see our Rewards FAQs page.