FAQ

In-Store Return Policy

We feel very confident in the skin care products that we have chosen to offer you. We are happy to accept unopened, unused products for a full refund or exchange within 7 days of purchase. After this time, we will happily offer you a store credit.

Due to the nature of our products, we cannot accept returns on products that have been opened. 

Products of intimate nature such as, deodorant, sweat powder, soaps, lubricant etc. are final sale and cannot be returned.

Gift cards cannot be refunded.

We do not offer returns on Special Orders. 

In the case of an allergic reaction, please take a photo of the reaction and contact us immediately for more information. 


Online Return Policy

If you are not satisfied with your purchase, please reach out to us directly and we will be happy to assist you.  You may call 613-231-7022 or email info@oresta.ca.  

Any shipping costs incurred from online returns are the sole responsibility of the customer initiating the return. In cases where your order has arrived damaged, please send a photo of your order in its original packaging to info@oresta.ca so that we may assist you.

In the case of an allergic reaction, please take a photo and contact us immediately for more information.  

Please return your order in its original packaging.

We do not offer returns on Special Orders. 

For further inquiries, please email info@oresta.ca.

Having trouble deciding which product in right for you? Take our SKIN CARE QUIZ.

Online orders will be shipped within 1-3 business days (Tuesday-Friday).

Alternately, they can be picked up at our Glebe location.

Orders will be ready for pickup within 3 days. You will receive an email notification.


Shipping

How long will it take for my order to arrive?

Do you ship overseas?

My order arrived damaged. What should I do?

I need my products ASAP. Can I pay extra for overnight shipping?

Who is your postage provider?

Is my order insured?


Gift Certificates

Are gift certificates transferable to another recipient?

Can in-store gift certificates be used online?

Can online gift certificates (16 Digits) be used in store?

When does my gift certificate expire?

I have an old gift certificate for a service before the price increase. Do I have to pay the balance?

Can I use a gift certificate at a location other than the one it was purchased at?

I have a gift certificate for a service, but would rather buy product. Can I?

Can I get a refund for a gift certificate?


Spa Services

Spa Etiquette & Policies

Are there any contraindications for facial treatments?

Do you do extractions?

Why do you ask for my credit card information when booking?


Allergies and Sensitivities