Laryssa and I were in Montreal last weekend. On Saturday morning, we headed to Holt Renfrew - Canada’s iconic high-end fashion retailer. We browsed through the clothing, jewellery, shoes and accessory departments of this highly regarded department store, a place where one would expect customer service to match the high-end price tags. We were on an exciting mission: to spend our gift cards on something special. Unfortunately, our experience was far from what we had anticipated and we left the store empty-handed.
As we wandered through the store, we encountered a disappointing indifference from the staff. Employees, while present, seemed disinterested, offering only cursory glances from their phones with minimal interaction. Our questions were met with brief responses, lacking knowledge or enthusiasm. This standoffish behaviour was experienced throughout the store.
Superior customer service isn't about the grand gestures but in the small, personal touches that show genuine interest and investment in a customer. What a stark contrast to our core values.
At ORESTA, every customer interaction is an opportunity to show that we value and understand your skin care concerns and needs. It's about creating an environment where you feel recognized, appreciated, and valued, as a customer and as an individual.
Excellent customer service doesn't require extravagance. It requires being present, attentive, and genuinely interested in helping customers. It's about greeting every customer with a smile, remembering their preferences, and making them feel welcome . These seemingly minor actions can transform a routine transaction into a memorable experience, fostering loyalty and positive word-of-mouth. The quality of customer service is not measured by the price tag of products but by the warmth, care, and attention provided.
Oresta founded ORESTA to offer an inviting, helpful, knowledgeable, judgement-free and positive customer experience. It's our privilege and responsibility to be the difference, to invest in every interaction with you. We understand that it's the little things that make the biggest greatest impact.
What further compounded our dismay was that Holt Renfrew retails a few brands that we also do. Brands which we selected for their quality and appeal yet they were displayed in complete disarray. Products that should have been showcased with care were neglected, testers, meant to invite exploration and appreciation, were rancid. This neglect shows a lack of respect for the brands and speaks volumes about how Holt Renfrew views its partnership with them.
At ORESTA, understanding and respecting the brands that we carry is paramount. To offer you the best in clean beauty, we personally research and curate every brands that you will find on our shelves. We ensure that they reflect our values and commitment. We take great pride in educating our customers about these brands and creating a meaningful shopping experience that honours not diminishes the quality and reputation of these brands. This is how you build customer brand loyalty. To the clean beauty brands that are at ORESTA, rest assured that you are in good hands.
Providing a superior customer service is important to all small businesses. To our cherished customers who thoughtfully choose us, your support means the world to us. It fuels our passion and commitment. From the bottom of our hearts, we thank you.